• non-delivery of the product: due to some mailing issues of our postal service. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service department in writing within 15 days from the order placing date. Otherwise the product will be considered received.
• major quality issues: although quality is checked periodically before product is packaged, a few customers may still experience a quality issue. Such issues must be reported within 5 days of confirmed product arrival. We may ask for the product to be returned and shipped back before a replacement is issued.
• product not-as-described: such issues should be reported to our Customer Service department within 5 days from the date of the confirmed product arrival. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.
• When a valid email address is provided a tracking number will be sent allowing the order to be tracked at FedEx.com
• It is our goal to have all orders processed within 24 hours of the time they are placed. Orders placed Fri. – Sun. will not be process until the following Mon.
• Please allow 7-10 business days for your shipment to arrive.
• We never send out a “newsletter.” Any email we send out will contain a money saving promotion of some kind.
• You may unsubscribe from our email list at any time by emailing firstname.lastname@example.org.
Any questions regarding our policies? Please email email@example.com